Yue Ma
About Yue Ma
Yue Ma serves as the Damo™ Managed Services Lead at Thoughtworks and has been a member of the Cambridge Business Association since 2023. With extensive experience in operations and program management across various companies, including Ericsson and Nortel Networks, Ma holds an ITIL® 4 Managing Professional certification and a degree in Electronic Information Engineering.
Current Role at ThoughtWorks
Yue Ma serves as the Damo™ Managed Services Lead at ThoughtWorks, a position held since 2023. This role is based in Singapore and involves overseeing managed services within the organization. Yue's responsibilities include managing digital application operations, leveraging strong multi-tasking abilities and interpersonal communication skills.
Previous Experience at ThoughtWorks
Prior to the current role, Yue Ma worked at ThoughtWorks in various capacities. From 2020 to 2022, Yue was a Program Manager at Thoughtworks University, focusing on educational initiatives within the company. Following this, Yue served as a Client Principal from 2022 to 2023 in London, England, where the role involved direct client engagement and project oversight.
Experience at Ericsson
Yue Ma held multiple positions at Ericsson, contributing to operations and service delivery. From 2012 to 2013, Yue worked as an Innovation Program Manager in Xi'an, Shaanxi, China. This was followed by a role as Managed Service Delivery Manager from 2013 to 2015, and as Head of Operations Support from 2015 to 2017, both also based in Xi'an. These roles involved managing operations and supporting service delivery initiatives.
Educational Background
Yue Ma studied at Xi'an University of Posts and Telecommunications, where a degree in 电子信息工程 was obtained. This program lasted from 1999 to 2003, culminating in the achievement of a 工学学士 degree. This educational background provides a foundation in engineering principles relevant to the technology sector.
Professional Certifications
Yue Ma holds the ITIL® 4 Managing Professional certification, which signifies expertise in IT service management. This certification is recognized in the industry and demonstrates a commitment to best practices in managing IT services.