Oriklinda Goci
About Oriklinda Goci
Oriklinda Goci is an Operations Manager with extensive experience in financial services, having held various roles in client services and financial analysis across multiple organizations. She has worked in Albania and the United Kingdom, including notable positions at the National Bank of Greece and Link Financial Outsourcing.
Current Role at Thredd
Oriklinda Goci serves as the Operations Manager at Thredd, a position she has held since 2022. In this role, she is responsible for overseeing operational processes and ensuring efficient service delivery. She previously worked as a Senior Customer Support Specialist at Thredd from 2021 to 2022, where she contributed to enhancing customer support operations. Goci has implemented new operational processes that have positively impacted customer satisfaction metrics.
Previous Experience in Financial Services
Goci has a strong background in financial services, having held various positions that focus on client services and financial analysis. She worked at the National Bank of Greece as a Senior Mortgage Advisor and Loan Officer from 2010 to 2014 in Albania. Prior to that, she served as a Mortgage Advisor and Loan Officer from 2007 to 2010. Her experience includes roles at Link Financial Outsourcing as a Client Reporting Analyst and Insolvency Administrator, as well as positions at THOMAS EXCHANGE UK and eurochange as a Foreign Exchange Sales Advisor.
Education and Qualifications
Oriklinda Goci earned a Bachelor's degree in Business Administration and Management from the University of Vlora, where she studied from 2000 to 2004. This educational background has provided her with foundational knowledge and skills applicable to her roles in the financial services industry.
Expertise in Customer Support and Operations
Goci possesses expertise in managing customer support teams and improving service delivery within the financial sector. Her roles have involved implementing operational improvements and enhancing customer satisfaction. Her experience spans various aspects of client services, which has equipped her with the skills necessary to lead teams effectively.