Phoebe Manzi Johnson
About Phoebe Manzi Johnson
Phoebe Manzi Johnson is a Customer Success Manager, Enterprise at Threekit 3D & Augmented Reality, where she has worked since 2021. She has extensive experience in customer success and project management across various organizations, including Blackbaud and Epsilon, and holds advanced degrees in French and business.
Work at Threekit
Phoebe Manzi Johnson has been serving as the Customer Success Manager, Enterprise at Threekit 3D & Augmented Reality since 2021. In this role, she focuses on enhancing customer experiences and ensuring successful implementation of technical solutions. Her responsibilities involve leading cross-functional remote teams to deliver services across multiple geographies. This position allows her to leverage her extensive background in customer success and project management.
Previous Experience
Prior to her current role, Phoebe worked at Blackbaud in various capacities, including Manager of Managed Services/Customer Success from 2017 to 2019 and Manager of Retainer Services/Customer Success from 2019 to 2020. She also held positions at Epsilon, where she served as a CRM Account Manager/Project Manager from 2010 to 2013, and as a Sr. Technical Project Manager from 2015 to 2017. Her experience spans several roles in customer success and project management across different organizations.
Education and Expertise
Phoebe holds a Master of Arts in French from Middlebury College and a Bachelor of Arts, Magna Cum Laude, from the University of Rochester. Additionally, she studied at the Chamber of Commerce and Industry in Paris, where she achieved a Superior Diploma of French business. Her educational background supports her expertise in leading teams and managing customer success initiatives in SaaS and cloud computing environments.
Background
Phoebe has a diverse professional background, beginning her career in 1993 as an Assistant Manager in the Telemarketing Group at State Street Consultants. Over the years, she has accumulated significant experience in various roles, including as an Analyst at Harte Hanks and as a Sr. Analyst/Project Manager at Equifax. Her career trajectory reflects a strong focus on customer success, project management, and change management.
Achievements in Customer Success
Phoebe has demonstrated a data-driven mindset in strategic planning and creative problem-solving throughout her career. She specializes in enhancing customer experience and has a proven track record of contributing to an organization’s top-line growth through effective customer success functions. Her ability to lead cross-functional teams and manage complex projects has positioned her as a key player in her field.