William Ugarte
About William Ugarte
William Ugarte is a Technical Support Agent currently employed at Threekit 3D & Augmented Reality since 2021. He has a background in product development and technology management, with previous roles at SkyKick and TomTom in various support and specialist positions.
Work at Threekit
William Ugarte has been employed at Threekit 3D & Augmented Reality as a Technical Support Agent since 2021. In this role, he provides technical assistance and support to clients, ensuring they effectively utilize Threekit's 3D and augmented reality solutions. His experience in technical support is complemented by his previous roles in customer service and product specialization.
Previous Experience at SkyKick
William Ugarte worked at SkyKick for two years, from 2019 to 2021, where he held the position of Team Lead. His responsibilities included overseeing team operations and ensuring high-quality support for customers. Prior to this role, he served as a Product Specialist at SkyKick for one year, from 2018 to 2019, focusing on product-related inquiries and support.
Career at TomTom
William Ugarte has held multiple positions at TomTom between 2013 and 2017. He began as a Customer Support Representative in 2013, followed by a role as a Community Analyst in 2014. He then transitioned to an Online and Community Design Specialist from 2015 to 2017. His diverse roles at TomTom provided him with extensive experience in customer engagement and community management.
Education and Expertise
William Ugarte studied at The University of Wolverhampton, where he achieved an Undergraduate MSc in Advanced Technology Management from 2007 to 2008. He also attended École Supérieure des Technologies Avancées - ESTIA, earning an Engineer's Degree in Product Design from 2005 to 2008. Additionally, he completed an Intensive Preparatory School - Maths Sup with a specialization in PTSI at Lycée Gustave Eiffel - Bordeaux from 2003 to 2005.