Georgina Perera
About Georgina Perera
Georgina Perera is a Senior Customer Experience Executive at Thriva, where she collaborates with stakeholders to enhance customer experience and has developed a deep learning chatbot that decreased human interaction needs by 13%. She has a background in data analysis and business analytics, with prior experience at Capgemini and Portaltech Reply.
Work at Thriva
Georgina Perera serves as a Senior Customer Experience Executive at Thriva Health, where she has been employed since 2020. In her role, she collaborates with key stakeholders to identify and resolve customer experience pain points. She plays a significant part in planning roadmaps aimed at enhancing the overall customer experience. Georgina has also developed and trained a deep learning chatbot, which has successfully reduced the need for human interaction by 13%.
Previous Experience at Capgemini
Before joining Thriva, Georgina worked as a Data Analyst at Capgemini for a period of seven months in 2021. During her time in this role, she contributed to data analysis projects that supported business objectives. This experience provided her with valuable insights into data-driven decision-making processes.
Background in Business Analytics
Georgina holds a Master's degree in Business Analytics from The University of Edinburgh, which she completed in 2021. Prior to this, she earned a Bachelor's degree in Computer Science from the University of Kent, studying from 2013 to 2017. This educational background has equipped her with a strong foundation in both technical and analytical skills.
Experience at Portaltech Reply
Georgina worked at Portaltech Reply as a Business Analyst from 2015 to 2020. In this role, she was involved in various projects that required her to analyze business needs and propose solutions. Her experience at Portaltech Reply contributed to her expertise in customer experience and data analysis.
Technical Skills and Tools
In her professional roles, Georgina utilizes various tools such as Intercom, Excel, and Looker. These tools enable her to analyze, visualize, and communicate findings effectively within multidisciplinary teams. Her proficiency in these applications supports her efforts in enhancing customer experience and data analysis.