Hannah Knight
About Hannah Knight
Hannah Knight serves as the Head of Revenue Operations and Customer Success at Thriva, where she has worked since 2023. With a background in customer success and revenue operations across several companies, she combines her analytical skills and passion for problem-solving to enhance customer experiences.
Current Role at Thriva
Hannah Knight serves as the Head of Revenue Operations & Customer Success at Thriva, a position she has held since 2023. In this role, she focuses on enhancing customer experience and driving revenue growth. Her responsibilities include overseeing customer success initiatives and ensuring that the operations team effectively supports the company's objectives. Knight's approach emphasizes data-driven decision-making to optimize customer interactions and improve service delivery.
Previous Experience at StructureFlow
Before joining Thriva, Hannah Knight worked at StructureFlow as a Customer Success Manager from 2020 to 2021. During her tenure in London, she was responsible for managing client relationships and ensuring customer satisfaction. Her role involved understanding customer needs and providing solutions that aligned with their goals, contributing to the overall success of the company.
Educational Background
Hannah Knight studied at the University of Cape Town, where she earned an Honours Degree in Analytical Chemistry. Additionally, she completed a BSc Eng in Mechanical Engineering at the same institution. In 2019, she furthered her education by taking a Data Analytics course at General Assembly, focusing on Excel, SQL, and Tableau. She is also pursuing Chartered Financial Analysis through the CFA Institute, having achieved CFA Level 1 since 2017.
Career Journey and Roles
Hannah Knight has held various roles throughout her career. She worked as a Founder's Associate at Names & Faces from 2016 to 2018, followed by positions as a Customer Experience Analyst and Operations & Analytics Manager at the same company. She also spent time as an Alum at Y Combinator in 2018. Her diverse experiences have equipped her with a strong foundation in customer success, operations, and analytics.
Professional Interests and Skills
Hannah Knight has a passion for solving complex problems that involve both people and numbers. She focuses on understanding customer behavior through data analysis. Her hands-on approach to startup life allows her to engage in various areas beyond her primary responsibilities. Knight describes herself as a question asker and risk taker, emphasizing her commitment to hard work and continuous improvement in her professional endeavors.