Ilaria Mossa
About Ilaria Mossa
Ilaria Mossa is a Customer Experience Team Leader at Thriva Health in London, where she has worked since 2020. Previously, she held roles at ART FROM ITALY SNC and Maisons du Monde, focusing on customer relations and support.
Current Role at Thriva Health
Ilaria Mossa serves as the Customer Experience Team Leader at Thriva Health, a position she has held since 2020. In this role, she focuses on enhancing customer interactions and satisfaction. Ilaria collaborates with various departments, including Operations, Clinical, Product, and Tech teams, to ensure a seamless experience for customers. She acts as a key point of contact for both internal and external stakeholders, facilitating effective communication and decision-making processes.
Previous Experience at ART FROM ITALY SNC
Prior to her current role, Ilaria worked at ART FROM ITALY SNC as a Customer Relations Coordinator and Graphic Designer from 2014 to 2018. During her four years in Vigliano Biellese, Piedmont, Italy, she developed her skills in customer relations and design. Her responsibilities included managing customer inquiries and enhancing the overall customer experience through effective communication and design solutions.
Experience at Maisons du Monde
Ilaria Mossa was employed at Maisons du Monde as a Customer Relations Specialist from 2019 to 2020 in London, United Kingdom. In this role, she successfully managed escalated formal complaints, which contributed to a 20% increase in customer retention and satisfaction. Her work involved addressing customer concerns and implementing strategies to improve service delivery.
Education at I.I.S Eugenio Bona
Ilaria completed her education at I.I.S Eugenio Bona, where she achieved a Secondary high school diploma from 2008 to 2013. This five-year program provided her with foundational knowledge and skills that have supported her career in customer relations and experience management.
Cross-Functional Collaboration
Throughout her career, Ilaria has demonstrated a strong ability to work cross-functionally. At Thriva Health, she collaborates with various teams to support decision-making processes. She aids senior leadership by generating daily reports that recommend corrective actions and improvements, showcasing her analytical skills and commitment to enhancing customer experience.