Adrian Chavez
About Adrian Chavez
Adrian Chavez is a WordPress Support Specialist at Thrive Internet Marketing Agency, where he has worked since 2020. He has a diverse background in customer support and project management, with previous roles at UWorld, Luxottica, and Geek Squad.
Work at Thrive Internet Marketing Agency
Adrian Chavez currently serves as a WordPress Support Specialist at Thrive Internet Marketing Agency, a position he has held since 2020. In this role, he manages smaller, hourly projects as a project manager, ensuring accurate estimation, efficient planning, and timely delivery within budget. He also drives change by improving tools and processes to enhance team performance and customer service quality. Additionally, he acts as the voice of the customer, ensuring that web support requests are addressed in a professional manner.
Previous Experience at UWorld
Before joining Thrive Internet Marketing Agency, Adrian worked at UWorld as a Customer Support Specialist from 2017 to 2019. During his two years at UWorld, he developed skills in customer interaction and support, contributing to the overall customer experience.
Background in Customer Support and Management
Adrian has a diverse background in customer support and management. He worked at Luxottica as an AR Team Lead from 2019 to 2021, where he led a team and managed accounts receivable processes. Prior to that, he held various roles at Luxottica Group, including Quality Assurance Tech II and Customer Service Specialist, accumulating a total of seven years of experience in the company. He also worked as a Consultation Agent at Geek Squad and as an Ophthalmic Technician at Island Eye Care.
Education and Expertise
Adrian Chavez studied at Tarrant County College, where he earned an Associate of Arts (A.A.) degree from 2007 to 2010. He furthered his education at The University of Texas at Arlington, achieving a Bachelor's degree in Communication and Media Studies from 2011 to 2018. His educational background supports his expertise in customer service and communication.