Jo Dene Crafford
About Jo Dene Crafford
Jo Dene Crafford is a Sales Coordinator with a background in the online gaming industry and expertise in customer relationship management. Currently employed at Thrive Internet Marketing Agency, Crafford has a strong skill set in customer acquisition and retention, along with experience in various software tools.
Work at Thrive Internet Marketing Agency
Jo Dene Crafford has been employed at Thrive Internet Marketing Agency as a Sales Coordinator since 2020. In this role, Crafford is responsible for coordinating sales activities and supporting the sales team in achieving their objectives. This position has been held for four years, contributing to the agency's efforts in enhancing customer engagement and driving revenue growth.
Education and Expertise
Crafford studied at Langenhoven Gimnasium, where they completed their high school education and achieved Grade 12 from 2006 to 2008. Currently, they are pursuing a Diploma of Education in Customer Service Management at Allison Academy, which they began in 2021. Crafford has developed expertise in various software tools, including Jira, Firebase, Confluence, Phoenix Lite, Chargebee, Freshsales, and Zoho, which support their work in sales and customer management.
Background in Online Gaming and Tele-sales
Crafford has a demonstrated history of working in the online gaming industry, which has provided valuable experience in customer interaction and sales strategies. Additionally, they have a background in tele-sales and customer relationship management, enhancing their skills in customer acquisition and retention. This background supports their current role in sales coordination.
Previous Work Experience
Before joining Thrive Internet Marketing Agency, Crafford held various positions that contributed to their professional development. They worked at Shaw Academy as a Student Guidance Manager for three months in 2020. Prior to that, they were employed at DigiOutsource as an English Sales Host from 2017 to 2020, and at Vodacom as Repair Centre Management from 2015 to 2016. These roles provided experience in sales and customer service.
Skills in Business Planning and Profit Maximization
Jo Dene Crafford possesses strong skills in business planning and profit maximization. These skills are essential for developing effective sales strategies and ensuring the financial success of the projects they manage. Their experience in customer relationship management further supports their ability to drive business growth.