Michele Butcher Jones
About Michele Butcher Jones
Michele Butcher Jones serves as the Lead WordPress Technical Support Specialist and Assistant Support Team Manager at Thrive Internet Marketing Agency, where she manages maintenance projects and enhances team capabilities. With a background in Information Technology and extensive experience in various support roles, she actively contributes to the WordPress community as a speaker and coach.
Work at Thrive Internet Marketing Agency
Michele Butcher Jones has been employed at Thrive Internet Marketing Agency since 2019. She holds the position of Lead WordPress Technical Support Specialist and Assistant Support Team Manager, WP Community Manager. In this role, she manages monthly maintenance projects and ensures that capacity requirements for developers and specialists are met. Previously, she worked as a WordPress Technical Support Specialist at Thrive from 2018 to 2019. Her responsibilities include creating and maintaining WordPress training programs for the web team, which enhances the team's capabilities.
Education and Expertise
Michele Butcher Jones has a diverse educational background. She studied General Studies at Carbondale Community High School, achieving a diploma from 1994 to 1998. She then pursued Early Childhood Education at John A Logan College from 1998 to 2006. Additionally, she attended Southern New Hampshire University, where she studied Information Technology and earned an Associate of Science (AS) degree from 2013 to 2015. This educational foundation supports her technical expertise in WordPress and digital consulting.
Background
Michele Butcher Jones has a varied professional history in the tech and customer support sectors. Before her current role at Thrive, she worked at several organizations, including WordImpress as a Give Support Guru and WP Média as a Happiness Rocketteer. She also held positions as an Accounts Lead at valet.io and as a Support Engineer at Yoast.com. Her experience spans multiple roles that emphasize customer support and technical assistance, contributing to her current expertise.
Achievements
Michele Butcher Jones has founded three ventures: 13 Core, ShePressWP, and CantSpeakGeek, which focus on WordPress and digital consulting. She actively contributes to the WordPress community by speaking and coaching, sharing her expertise on customer experience and digital safety. Her role in creating and maintaining training programs at Thrive demonstrates her commitment to enhancing team capabilities and knowledge within the organization.