Agata Jaskólska
About Agata Jaskólska
Agata Jaskólska is an ITIL Problem Manager at Thyssenkrupp in Essen, Germany, with extensive experience in ITIL processes and a background in English Studies and Psychology.
Title
Agata Jaskólska currently holds the position of ITIL Problem Manager at Thyssenkrupp. She plays a crucial role in managing ITIL processes within the company in Essen, North Rhine-Westphalia, Germany.
Professional Experience
Agata Jaskólska has extensive experience in ITIL processes. Her career began at Atos, where she started as a 1st Line Support Engineer from 2012 to 2013. She then advanced to Junior ITIL Process Coordinator, a position she held from 2013 to 2015, and later became an ITIL Process Coordinator from 2015 to 2016, all based in Bezons, Ile-de-France, France. Prior to her current role, she worked as ITIL Senior Problem Manager. Besides her IT career, she has also worked as an English Narrator for Vstudio in 2010 and as a Secretary at a Real Estate Agency Harnik in 2008.
Education and Expertise
Agata Jaskólska is highly educated in her field. She holds a Master's degree in English Studies from Uniwersytet Kazimierza Wielkiego, which she completed in 2012. Furthermore, she pursued studies in Psychology and Business for one year at Wyższa Szkoła Bankowa We Wrocławiu from 2013 to 2014. Her certifications include an ITIL Expert title and a Prince certification, demonstrating her high level of proficiency in ITIL processes and project management methodologies.
Specialization
Agata Jaskólska specializes in Problem, Incident, and Configuration Management within ITIL processes. Her roles have consistently involved managing these key areas, focusing on improving IT services and ensuring effective handling of IT-related issues. Her customer-focused approach has been a core aspect of her professional life, contributing to her success in her various roles.
Career at Thyssenkrupp
In her current position at Thyssenkrupp, Agata Jaskólska is responsible for overseeing ITIL Problem Management. Located in Essen, North Rhine-Westphalia, Germany, she brings her comprehensive experience to drive improvements and efficiencies in the company's IT processes. Her role at Thyssenkrupp marks a significant point in her professional journey, building on her extensive background in ITIL management.