Carlos Felipe Moreno Paulo
About Carlos Felipe Moreno Paulo
Carlos Felipe Moreno Paulo is an IT Support Analyst at Thyssenkrupp in Essen, Germany, with extensive experience in software deployments, Windows Server environments, and technical support.
Title and Current Position
Carlos Felipe Moreno Paulo is currently working as an IT Support Analyst at Thyssenkrupp in Essen, North Rhine-Westphalia, Germany. In his role, he handles complex technical issues and manages various IT infrastructure elements, ranging from Windows Server environments to Active Directory.
Previous Work Experience
Carlos has an extensive professional background in IT support. He worked at Orange Business Services from 2015 to 2008 for a total of 73 months as a Trainee IT Support in Saint Denis, Paris, France. Before his tenure at Orange Business Services, he was an IT Support Analyst at Spe Data Informatica Ltda in Brazil in 2012 for 7 months, and at Masterfrio Ind. Com. De Refrigeração from 2009 to 2012 for 3 years.
Technical Skills and Expertise
Carlos specializes in managing Windows Server environments and Active Directory. He provides 3rd level support to users, addressing complex technical issues. He has extensive experience with HP Client Automation Software for software deployments, HP Backup and Recovery Manager for managing restores, and Microsoft Forefront TMG 2010. He has also upgraded and managed Microsoft Lync Server, and has expertise in Microsoft System Center 2012 Configuration Manager.
Education
Carlos studied at Estácio, where he gained foundational knowledge that supports his extensive expertise in IT support. His education has provided him with the technical skills required for handling advanced IT tasks and challenges.
Technical Documentation and Automation
Carlos creates and updates technical documentation to ensure accurate and up-to-date information is available for the team. He also develops scripts to automate routine tasks, improving operational efficiency and reducing the potential for human error.