Connor Bowyer
About Connor Bowyer
Connor Bowyer is a Helpdesk Coordinator at thyssenkrupp in Auburn Hills, Michigan, with a background in Information Technology from Oakland University.
Current Role at thyssenkrupp
Connor Bowyer currently holds the position of Helpdesk Coordinator at thyssenkrupp in Auburn Hills, Michigan, United States. In this role, he is involved in overseeing helpdesk operations, ensuring that technical support is delivered efficiently to respond to IT queries and issues. His responsibilities likely include managing a team, addressing unresolved technical problems, and coordinating with different departments to streamline IT service delivery.
Experience at OU Help Desk
Connor Bowyer worked as a Help Desk Technician (Team Lead) at the OU Help Desk, Oakland University, for 10 months in 2023 in Rochester, Michigan. During his tenure, he was tasked with leading a team of technicians, resolving IT issues, and ensuring the smooth operation of the helpdesk services. His role required significant technical knowledge and the ability to manage and guide team efforts towards efficient problem resolution.
Role at Oakland University School of Nursing
From 2021 to 2022, Connor Bowyer served as a Help Desk Technician at the Oakland University School of Nursing in Rochester, Michigan. He provided technical support and troubleshooting services to faculty, staff, and students, ensuring the IT needs of the nursing school were met promptly and effectively.
Help Desk Intern at City of Wyandotte
In 2018, Connor Bowyer gained early experience in IT as a Help Desk Intern at the City of Wyandotte for 3 months in Wyandotte, Michigan. Here, he assisted with various IT support tasks, learning the basics of technical support and customer service in a real-world environment.
Educational Background
Connor Bowyer earned his Bachelor of Science in Information Technology from Oakland University, completing his studies from 2019 to 2023. Prior to this, he attended Stoney Creek High School from 2015 to 2019. His academic background laid a strong foundation for his career in IT, providing him with the necessary knowledge and skills for various technical roles.
Projects and Technical Skills
Connor Bowyer has demonstrated technical proficiency through various projects and skills. He designed and implemented an Audio/Visual solution for four computers to be displayed in a grid layout on a master computer. He also modeled for, troubleshooted, and maintained three 3D printers used for printing prototype parts. Additionally, he completed training for Microsoft Configuration Manager (SCCM) and used Lansweeper for querying computer inventories. Connor also assisted in planning and executing a network infrastructure upgrade to Cisco Meraki hardware.