Heather Graves
About Heather Graves
Heather Graves is a National Account Coordinator at thyssenkrupp and a Strategic Account Manager at thyssenkrupp Elevator.
Current Roles at ThyssenKrupp
Heather Graves serves as the National Account Coordinator and Strategic Account Manager at ThyssenKrupp Elevator. Her responsibilities include coordinating and facilitating various account management tasks for National Accounts. She directly supports two of the top National Sales Managers, ensuring that the needs of National Account customers are met effectively.
Experience with National Accounts
Heather Graves provides first-line support for key National Account Customers. She oversees contract implementation across ThyssenKrupp Elevator branches in the US, maintaining regular contact with Managers, Sales Reps, and Accounts Receivable personnel at local branches. Her role also involves preparing contracts, addendums, riders, spreadsheets, and proposals tailored for National Account Customers.
Task Coordination and Administration
In her capacity at ThyssenKrupp Elevator, Heather Graves coordinates field surveys for both current and potential National Account Customers. She also manages work orders for multiple National Accounts using the customers' work order systems. Additionally, she facilitates pricing requests and responds promptly to customer needs, including service inquiries, contract inquiries, and billing issues.
Customer Support and Issue Resolution
Heather Graves is responsible for investigating customer complaints and maintaining comprehensive records, reports, and files. She ensures prompt and efficient handling of customer service needs, addressing inquiries related to contracts and billing. This role emphasizes her commitment to maintaining strong customer relationships and resolving issues effectively.