Henry Woo
About Henry Woo
Henry Woo is the Head Of Service Field Operations at ThyssenKrupp in Hong Kong, with extensive experience in the elevator and escalator industry.
Title
Henry Woo serves as the Head Of Service Field Operations at ThyssenKrupp in Hong Kong. In this role, he oversees the operational aspects of service field activities, ensuring the efficient management and functionality of field services.
Professional Experience at ThyssenKrupp
Henry Woo is currently employed at ThyssenKrupp as the Head Of Service Field Operations in Hong Kong. His responsibilities include managing and leading the service field operations team, overseeing service delivery, and implementing best practices in field services to ensure high operational standards and customer satisfaction.
Past Experience at SCHINDLER LIFTS
Before joining ThyssenKrupp, Henry Woo worked at SCHINDLER LIFTS ( S ) PTE LTD as a Senior Fulfillment Manager from 1999 to 2013. During his 14-year tenure, Woo was responsible for fulfilling service operations and ensuring the seamless delivery of services, contributing significantly to the company's operational efficiency.
Role at KONE Elevator and Antah Schindler
Prior to his time at SCHINDLER LIFTS, Henry Woo worked for KONE Elevator ( M ) as a Service Manager from 1996 to 1999 in Malaysia. His duties included managing service processes and ensuring optimal maintenance operations. He also served as a Maintenance Manager at Antah Schindler ( M ) from 1983 to 1996, where he managed maintenance activities over a 13-year period in Malaysia.
Industry Memberships and Certifications
Henry Woo is a registered Full Competent Person with Malaysia's Department of Occupational Safety and Health for lifts and escalators, highlighting his expertise in this area. Additionally, he holds membership in the International Association Of Elevator Engineers (IAEE), which reflects his commitment to staying informed and connected within the elevator engineering community.
Operational Achievements
Henry Woo has achieved a double-digit improvement in Service EBIT, demonstrating his capability in enhancing financial performance through effective service operations management. He is recognized for implementing SEA Best Practice of PE and UUM/T FA 13/14, further showcasing his contributions to operational excellence and best practices in the industry.