Jakob Kaja
About Jakob Kaja
Jakob Kaja is the Head of Servicemanagement Processes, Solutions, and Services at Thyssenkrupp in Essen, Germany, with extensive experience in IT service management and business development.
Current Role at Thyssenkrupp
Jakob Kaja currently holds the position of Head of Servicemanagement Processes, Solutions and Services at Thyssenkrupp, based in Essen, North Rhine-Westphalia, Germany. In this role since August 2018, Jakob oversees the team responsible for managing service processes, solutions, and services within the organization. His leadership ensures the efficient operation and continual improvement of IT servicemanagement systems.
Previous Experience at BP
Jakob Kaja gained significant experience during his tenure at BP. From 2010 to 2013, he served as the IT Service Coordinator for Germany and Nordic countries, managing IT service processes across these regions. Following this, from 2014 to 2016, he worked as a Project Manager in Business Development in London, England. In these roles, he developed skills in business development, IT service coordination, and change management.
Leadership at Thyssenkrupp Industrial Solutions AG
Before his current role, Jakob Kaja was the Head of IT Servicemanagement at Thyssenkrupp Industrial Solutions AG from 2016 to 2018. During his time there, Jakob was responsible for overseeing IT service management, ensuring the successful implementation and maintenance of IT services. His leadership contributed to the optimization of IT processes and service delivery at the company.
Educational Background
Jakob Kaja holds a Bachelor of Science in Management. He completed his degree between 2010 and 2013. His educational background in management has provided him with the theoretical knowledge needed to excel in roles that involve strategic planning and operational oversight within the IT and business development sectors.
Expertise in IT Service Management and Business Development
Jakob Kaja has over 7 years of senior-level experience managing IT service processes. His expertise spans IT service coordination, change management, and outsourcing within the IT sector. His background in business development, particularly from his time at BP, complements his technical skills and enhances his ability to lead complex IT service initiatives effectively.