Letourneau Patrick
About Letourneau Patrick
Letourneau Patrick is the Responsable Service Client Sav at Thyssenkrupp in Essen, Germany, with over 24 years of experience in customer service management.
Current Position at Thyssenkrupp
Letourneau Patrick holds the position of Responsable Service Client Sav at Thyssenkrupp, located in Essen, North Rhine-Westphalia, Germany. In this role, he oversees customer service operations, drawing from his extensive experience to ensure optimal service delivery. His responsibilities include managing client interactions, addressing service issues, and ensuring customer satisfaction within the industrial sector.
Previous Experience at Kone
Before joining Thyssenkrupp, Patrick worked at Kone for a decade, from 1989 to 1999, as a Technicien in Espoo, Uusimaa, Finland. During his tenure at Kone, he gained valuable technical and operational experience in the elevator and escalator industry. This foundational period allowed him to develop a solid understanding of customer service and technical maintenance, which he later applied in his subsequent roles.
Extensive International Work Experience
Patrick has amassed significant international work experience throughout his career, having worked in both Finland and Germany. His diverse work background has equipped him with a broad perspective and understanding of different market needs and customer service practices. This international experience enhances his ability to manage customer service operations effectively across different cultural and regulatory environments.
Commitment to Thyssenkrupp
Since joining Thyssenkrupp in 1999, Patrick has demonstrated a long-term commitment to the company. His continued tenure at Thyssenkrupp highlights his dedication and reliability as a key member of the customer service team. Over the years, he has made significant contributions to the company's service operations, leveraging his extensive experience to drive customer satisfaction and service excellence.
Expertise in Customer Service Management
With over 24 years of experience at Thyssenkrupp, Patrick possesses deep expertise in managing customer service operations within the industrial sector. His knowledge spans various aspects of customer service management, including client relations, service issue resolution, and service delivery optimization. This expertise enables him to effectively oversee and improve the customer service processes at Thyssenkrupp, ensuring high levels of client satisfaction.