Lorena Casado Tome
About Lorena Casado Tome
Lorena Casado Tome is the Head of Spare Parts at Thyssenkrupp's Customer Service Center in Madrid, with extensive experience in technical and commercial support roles.
Current Role at Thyssenkrupp
Lorena Casado Tome currently holds the position of Head Of Spare Parts at Thyssenkrupp's Customer Service Center in Madrid. Based in Essen, North Rhine-Westphalia, Germany, she has been leading this division for over a decade. Her role involves overseeing the spare parts division, ensuring efficient operations and high customer satisfaction. Lorena's responsibilities include decision-making, problem-solving, and fostering a strong team spirit to meet the company's objectives.
Previous Experience at Thyssenkrupp
Before her current role, Lorena Casado Tome worked at Thyssenkrupp as a Technical Engineer and in Technical and Commercial Support from 2007 to 2012. Her five-year tenure in Essen, North Rhine-Westphalia, Germany, provided her with extensive experience in both technical and commercial domains. This background has been instrumental in her current responsibilities, allowing her to navigate complex technical challenges and customer requirements effectively.
Professional Background Prior to Thyssenkrupp
Lorena Casado Tome's professional journey includes several key roles prior to her tenure at Thyssenkrupp. She served as Operations Coordinator and Project Engineer at Celusat, S.A. from 2005 to 2007 in Spain. Additionally, she worked at Norcontrol IT as a Delineante and Calcador in Norway for one month in 2005. These positions contributed to her diverse international experience and honed her project management and technical skills.
Education and Skills
Lorena Casado Tome studied at Universidad Politécnica De Madrid from 1998 to 2003, where she developed a strong foundation in engineering. Her educational background has equipped her with the technical expertise necessary for her various roles. Throughout her career, she has demonstrated strong skills in customer orientation, decision making, and problem-solving. Lorena is known for her ability to work effectively under deadlines and has a proven track record of fostering a collaborative team environment.
International Work Experience
Lorena Casado Tome has a rich history of working internationally, with professional experience spanning Spain, Germany, and Norway. Her diverse work environments have allowed her to adapt to different cultural and professional contexts, enhancing her ability to manage and lead in a global company like Thyssenkrupp. This international exposure has been a key factor in her well-rounded approach to management and customer service.