Marlene Moser
About Marlene Moser
Marlene Moser is the Customer Service Team Leader at thyssenkrupp in Sydney, Australia, recognized for her contributions to improving customer service efficiency and satisfaction.
Company
Marlene Moser is currently employed at thyssenkrupp in Sydney, New South Wales, Australia. thyssenkrupp is a leading engineering company that operates in various sectors including industrial solutions, automotive technology, and materials services. Moser assumed the role of Customer Service Team Leader after holding several positions within the company.
Title
Marlene Moser holds the title of Customer Service Team Leader. In this role, she has successfully led initiatives to improve customer service response times and enhanced customer satisfaction scores through the implementation of a new feedback system.
Education and Expertise
Moser studied Business Informatics and Digital Media at Hochschule der Medien Stuttgart from 2016 to 2020. She further broadened her academic experience through a semester abroad at the University of Sydney in 2019. Her educational background provides a solid foundation in both business and digital media.
Professional Background
Marlene Moser has built a diverse professional background. She first joined thyssenkrupp as a Bachelor's Thesis student before progressing to roles such as Operations Assistant and Supply Chain Representative. Before her tenure at thyssenkrupp, she worked at Daimler South East Asia Pte. Ltd. as IT Planning & Governance in Singapore for six months.
Achievements
Throughout her career, Moser has led several impactful projects. As Customer Service Team Leader, she improved customer service response times by 20% in the first year. She implemented a new feedback system, boosting customer satisfaction by 15%. Her efforts in organizing training sessions resulted in a 30% reduction in onboarding time. Additionally, she developed a knowledge base that reduced inquiry handling time by 10%. Moser received the 'Employee of the Month' award twice in 2022 and served as a mentor in the company’s internship program.