Michael Burns
About Michael Burns
Michael Burns is a Service Account Manager at ThyssenKrupp in the Greater Chicago Area, with extensive experience in the elevator industry and a background in sales and operations management.
Company
Michael Burns is currently employed at ThyssenKrupp as a Service Account Manager, focusing on the Chicago Downtown region. He has been with the company for over a decade, starting in November 2013. ThyssenKrupp is a well-known industrial conglomerate, and Michael’s role centers around overseeing service accounts, ensuring customer satisfaction, and managing daily operational tasks in the elevator industry.
Title
Michael Burns holds the title of Service Account Manager at ThyssenKrupp, specifically covering the Chicago Downtown area. This role involves managing service accounts, maintaining customer relationships, and ensuring the smooth operation of elevator services in a bustling urban environment.
Education and Expertise
Michael Burns completed his Bachelor of Science degree in Sales Management from Purdue University, spanning from 2004 to 2008. His educational background laid a strong foundation for his expertise in sales and operations management. Additionally, his extensive experience in the elevator industry, particularly in customer service and business development, underscores his qualification in handling service accounts proficiently.
Previous Experience at OTIS
Before joining ThyssenKrupp, Michael Burns had significant experience at OTIS. He served as a Business Development Manager in the Greater Chicago Area from 2012 to 2013. Prior to that, he was a Service Account Manager in Baltimore, Maryland Area from 2009 to 2012. His earlier roles at OTIS included New Equipment Account Manager in 2009 for five months and Otis Quality Supervisor in Harrisburg, Pennsylvania Area from 2008 to 2009. These roles provided him with a comprehensive understanding of the elevator industry and helped build his skills in sales and service management.
Background
Michael Burns has built a robust career in the elevator industry, demonstrating a deep understanding of the field through various roles in sales and operations management. He began his career as a Co-Op Captain at Total Quality Logistics in Cincinnati, Ohio Area in 2007. His experience spans multiple regions and roles, including significant periods at OTIS and his current tenure at ThyssenKrupp. His career trajectory showcases a strong background in customer service and business development, pivotal for his current role at ThyssenKrupp.