Nihat özen
About Nihat özen
Nihat Özen is a Global Escalation Manager at thyssenkrupp in Essen, Germany, with extensive experience as a Systemadministrator at Steen Harbach AG and Bayer Business Services.
Current Position at thyssenkrupp
Nihat özen is currently fulfilling multiple roles at thyssenkrupp in Essen und Umgebung, Deutschland. He serves as a Global Escalation Manager, Global Incident Process Manager, and Specialist Global Control Center. He began his tenure at thyssenkrupp as a Global Escalation Manager in May 2018. These roles are critical in managing the company’s global operations and ensuring efficient responses to incidents and escalations.
Previous Experience at Steen Harbach AG
Before joining thyssenkrupp, Nihat özen worked for Steen Harbach AG in Leverkusen, Nordrhein-Westfalen, Deutschland. He served as a Systemadministrator for 11 years, from 2004 to 2015. His long tenure in this position highlights his extensive experience and reliability in systems administration.
Previous Experience at Bayer Business Services
Nihat özen also has a decade of experience with Bayer Business Services in Leverkusen. From 2004 to 2014, he worked as a Systemadministrator, developing his skills in managing and maintaining IT systems. This role provided him with significant experience in a high-stakes, global business environment.
Role as Global Escalation Manager
In his role as Global Escalation Manager at thyssenkrupp, Nihat özen is responsible for overseeing the resolution of critical issues that escalate beyond regular support channels. His expertise ensures that complex problems are addressed efficiently, minimizing downtime and maintaining operational effectiveness.
Role as Global Incident Process Manager
As a Global Incident Process Manager at thyssenkrupp, Nihat özen's responsibilities include developing and overseeing incident management processes. This role is vital for maintaining the integrity and reliability of thyssenkrupp’s services, ensuring quick and effective responses to any disruptions.