Oskar Gajewski
About Oskar Gajewski
Oskar Gajewski is an IT Specialist and Application Support professional at thyssenkrupp in Gdansk, Poland, with experience in customer service and extensive knowledge in managing various systems and applications.
Current Position at thyssenkrupp
Oskar Gajewski works as an IT Specialist / Application Support at thyssenkrupp in Gdansk, Pomeranian District, Poland. In this role, he supports global SAP and non-SAP based applications. He is tasked with user management across multiple systems, including SharePoint, Microsoft Dynamics CRM, and Navision. Additionally, Oskar is responsible for incident recording and processing within a ticket system, ensuring that user queries and issues are efficiently handled.
Previous Experience at WNS Global Services
Prior to his current role, Oskar Gajewski worked at WNS Global Services as a Customer Service representative. He held this position from 2015 to 2016 for a duration of 9 months, based in Gdynia, Pomeranian District, Poland. During his time at WNS Global Services, Oskar developed skills in customer interaction and support which have contributed to his proficiency in application support roles.
Responsibilities in Application Support
In his role at thyssenkrupp, Oskar Gajewski handles several key responsibilities in application support. He manages users in systems such as SharePoint, Microsoft Dynamics CRM, and Navision. Oskar is responsible for incident recording and processing via a ticket system, providing resolutions and assistance for 'how-to' questions. He also maintains and updates documentation for the company’s knowledge database, ensuring it is up-to-date and comprehensive.
Compliance and Project Support at thyssenkrupp
Oskar Gajewski ensures adherence to internal processes and procedures at thyssenkrupp. He maintains compliance with company regulations while managing various systems and providing application support. Additionally, Oskar plays a crucial role in supporting go-lives and collaborating during project transitions, contributing to the smooth implementation and operational readiness of new applications and systems.