Scott Tahon
About Scott Tahon
Scott Tahon is a Warranty Engineer at ThyssenKrupp Presta in Terre Haute, Indiana, specializing in warranty claims analysis and project implementation.
Title
Scott Tahon is a Warranty Engineer for ThyssenKrupp Presta, working in Terre Haute, Indiana.
Company
Scott Tahon is employed at ThyssenKrupp Presta, a global leader in automotive technology and manufacturing solutions, contributing to high standards in quality and customer satisfaction.
Education and Expertise
Scott Tahon studied at Danville Area Community College in Danville, Illinois. His expertise includes accessing warranty claims from major automotive manufacturers such as FCA, Ford, BMW, Tesla, and Honda. He is skilled at using data to produce a variety of charts and Excel dashboards and is experienced in several problem-solving methodologies like DMAIC, PDCA & 8D, 3Lx5Y, and Fishbone.
Responsibilities and Roles
Scott Tahon is responsible for downloading and analyzing warranty claims data from customer portals. He creates trend, pareto, run, and control charts using pivot tables, and develops Excel dashboards. His role includes defining and implementing key warranty projects, such as CQI-14 and GS-95004, and driving continuous improvements. He monitors customer scorecards and addresses warranty and zero-mile issues. Additionally, he prepares and presents monthly warranty performance reports, interfaces with various internal and external groups, and fosters partnerships aimed at achieving zero warranty issues.
Projects and Initiatives
Scott Tahon has defined and implemented several key warranty projects. These include CQI-14, GS-95004 implementation, and continuous improvements. He develops and identifies warranty support teams, working closely with customer quality, design, launch change management, and supplier groups to ensure the effective resolution of warranty issues and the ongoing enhancement of quality standards.