Steffen Heimsch
About Steffen Heimsch
Steffen Heimsch is the Head of Systems Customer Management DACH at thyssenkrupp Aufzugswerke GmbH, with over a decade of experience in various roles within the company.
Title
Steffen Heimsch holds the position of Head Of Systems Customer Management DACH at thyssenkrupp Aufzugswerke GmbH. In this role since October 2019, he focuses on customer satisfaction and system improvements within the DACH region (Germany, Austria, and Switzerland).
Current Company
Steffen Heimsch is currently employed at thyssenkrupp Aufzugswerke GmbH. The company specializes in the engineering, manufacturing, and maintenance of elevator systems. Steffen contributes to the company's mission by leading the Systems Customer Management DACH team, ensuring high levels of customer service and streamlined system operations.
Previous Positions
Steffen Heimsch has held multiple roles at thyssenkrupp Aufzugswerke GmbH. Prior to his current position, he served as Head of Customer Service Center Modernization from 2016 to 2019, overseeing modernization initiatives for elevator systems. From 2015 to 2016, he was Head of Engineering, managing engineering projects. Earlier roles included Product Manager from 2014 to 2015, Development Engineer from 2012 to 2014, and Trainee from 2011 to 2012.
Education and Expertise
Steffen Heimsch earned a Bachelor of Engineering (BEng) in Maschinenbau from Hochschule Esslingen, where he studied from 2007 to 2011. With his educational background and over a decade of professional experience at thyssenkrupp Aufzugswerke GmbH, Steffen possesses extensive knowledge in engineering, product management, and customer service within the elevator industry.
Professional Experience
Steffen Heimsch has over ten years of experience at thyssenkrupp Aufzugswerke GmbH, transitioning from a Development Engineer to a leadership role within three years. His expertise includes engineering, product management, and customer service management. Steffen has played a key role in the development and modernization of elevator systems, focusing on improving customer satisfaction and system performance.