Thorsten Klein
About Thorsten Klein
Thorsten Klein is the Support Lead Field Service at thyssenkrupp in Dortmund, with a strong background in Linux System Administration and extensive experience in IT and human resources.
Current Role at thyssenkrupp
Thorsten Klein currently holds the position of Support Lead Field Service at thyssenkrupp. Based in Dortmund, he is responsible for managing various aspects of field service support. His role includes handling goods receipt and booking, as well as overseeing asset management and RMA processing. He also manages permissions and project business in Active Directory and SharePoint. Thorsten employs his extensive experience in Linux System Administration and database management with Sage products in his day-to-day responsibilities.
Previous Experience at thyssenkrupp
Prior to his current role, Thorsten Klein worked as a Fachinformatiker Systemintegration in IT Infrastructure Support at thyssenkrupp for two years, from 2019 to 2021. During his time in this position, he supported the company's IT infrastructure, leveraging his skills in system integration and extensive experience with ServiceNow and BMC Action Request System for ticket management.
Earlier Career at Randstad Sourceright and Other Companies
Thorsten Klein has a varied background in the IT and human resources sectors. At Randstad Sourceright, he held multiple roles including Principal Operations Officer and Senior Administrator for brief periods in 2018, as well as Technical Support Engineer from 2015 to 2017. Before that, he worked with IT Südwestfalen AG as part of their Managed Services team, and as an IT Consultant at SELLBYTEL Group GmbH. His earlier roles also include System Administrator positions at Fleettec Ortungssysteme GmbH, and @ccess-Datentechnik GbR, along with an IT Consultancy role at cdirekt, his own venture.
Educational Background
Thorsten Klein's educational background is diverse and robust. He studied at the IT-Akademie Dr. Heuer in Bochum, where he achieved the qualification of Fachinformatiker Systemintegration from 2013 to 2015. Earlier, he attended Sparkasse Schwerte, earning a degree in Bankkaufmann from 1993 to 1996. Prior to that, he completed his Fachoberschulreife mit Qualifikation at Realschule am Bohlgarten, finishing in 1993. His early education includes studies at Städt. Ruhrtalgymnasium Schwerte and Albert-Schweitzer-Grundschule.
Skills and Technical Expertise
Thorsten Klein brings a strong technical skill set to his current role. He has a background in Linux System Administration and is proficient in managing Sage products and databases. He also has extensive experience with ticket management systems like ServiceNow and BMC Action Request System. Additionally, he is skilled in managing permissions and project business in Active Directory and SharePoint. His analytical skills and effective communication abilities further complement his technical expertise.