Wendy Harootunian, Ma, MBA
About Wendy Harootunian, Ma, MBA
Wendy Harootunian is a Business Process Manager at thyssenkrupp with a diverse background in business, psychology, and technical training in elevator construction.
Business Process Manager at thyssenkrupp
Wendy Harootunian currently holds the position of Business Process Manager at thyssenkrupp. She leverages her diverse professional and educational background to streamline processes and improve operational efficiency within the company. Her previous roles across various industries provide her with a multifaceted perspective that she integrates into her current responsibilities.
Professional Experience at Otis Elevator Co.
From 2016 to 2021, Wendy Harootunian worked at Otis Elevator Co. as an Elevator Constructor. This role involved hands-on technical work in the construction and maintenance of elevator systems. Her five-year tenure in the Greater Chicago Area added valuable technical expertise to her portfolio, which she now applies in her business process management role.
Educational Background in Psychology and Business
Wendy Harootunian has an extensive educational background that includes a Master’s degree in Industrial and Organizational Psychology from The Chicago School of Professional Psychology, achieved in 2020. She also holds two MBA degrees in Project Management and Human Resources Management & Services from Saint Xavier University, completed in 2019. Her academic achievements provide a strong foundation for her current role in business process management.
Experience in Patient Care and Physical Therapy
Wendy spent eight years working as a Physical Therapy Technician/ PCC Tech at Advocate Christ Medical Center from 2006 to 2014. Her role involved supporting physical therapists in patient care, providing her with a comprehensive understanding of physical therapy processes. She also served as a Medical Assistant at Palos Community Hospital from 2014 to 2016, gaining further hands-on medical experience.
Customer Service Expertise
Wendy Harootunian worked as a Customer Service Specialist at United Airlines from 1999 to 2006 in the Greater Chicago Area. During her seven-year tenure, she developed strong customer service skills that she continues to utilize in her current business process management role. This experience provided her with invaluable insights into customer needs and service excellence.