Brad Carpenter
About Brad Carpenter
Brad Carpenter is a Customer Success Manager with extensive experience in project management and customer support across various technology companies. He holds an MBA from Utah State University and has a proven track record in improving user retention and facilitating customer success initiatives.
Work at Tilt
Brad Carpenter is currently employed as a Customer Success Manager at Tilt, a position he has held since 2024. His role involves ensuring customer satisfaction and facilitating account health through value metric scorecards. He leads the at-risk process to address customer concerns proactively. Carpenter conducts product demonstrations and educates clients on new features, contributing to the overall customer experience.
Previous Experience in Customer Success
Before joining Tilt, Brad Carpenter worked at FinancialForce as a Customer Success Manager from 2021 to 2024. He also served as a Customer Success Manager at Impartner Software from 2019 to 2021. In these roles, he focused on increasing user retention rates and meeting performance goals, demonstrating a strong commitment to customer satisfaction.
Education and Expertise
Brad Carpenter studied at Utah State University, where he earned a Master of Business Administration (M.B.A.) from 2014 to 2016. He also completed a Bachelor’s degree in Business Communication from the same institution from 2007 to 2008. His educational background equips him with essential skills in business management and communication, which he applies in his professional roles.
Background in Project Management
Carpenter has extensive experience in project management, having worked as a Sr. Project Manager at Impartner Software from 2018 to 2019. He managed complex software development, system migration, and CRM integration projects for enterprise-level clients. His ability to lead cross-functional teams and supervise project schedules and budgets has been a significant asset in his career.
IT and Technical Support Experience
Brad Carpenter has a solid background in IT and technical support. He worked at Dell EMC as a Technical Support Manager from 2013 to 2016 and as a Consultant from 2016 to 2018. His ITIL certification demonstrates his knowledge of best practices in IT service management, further enhancing his capabilities in customer success and technical support roles.