Brook Smoak
About Brook Smoak
Brook Smoak is a Senior Customer Success Manager at Tilt, where they have worked since 2023. With a background in education and experience in customer success roles, they possess strong organizational skills and expertise in social media and graphic design.
Work at Tilt
Brook Smoak has been serving as a Senior Customer Success Manager at Tilt since 2023. In this role, Brook utilizes strong organizational skills to effectively manage customer relationships. This position follows a prior role at Tilt as a Customer Success Manager, which Brook held for two years starting in 2022. The experience gained at Tilt has contributed to Brook's expertise in enhancing customer satisfaction and fostering client engagement.
Previous Experience in Education
Before joining the tech industry, Brook Smoak worked in the education sector at Richland School District 2 in Columbia, South Carolina. From 2006 to 2008, Brook served as a Special Education Instructional Assistant and Paraeducator for two years. This experience provided Brook with valuable skills in communication and relationship management, which are applicable in customer success roles.
Customer Success Management Experience
Brook Smoak has a background in customer success management, having worked as a Customer Success Manager Apprentice at RecastSuccess in 2022 for three months. Additionally, Brook held the position of Customer Success and Community Manager at Grasshopper Kids from 2021 to 2022 for one year. These roles have contributed to Brook's development of effective communication strategies and customer engagement techniques.
Skills and Expertise
Brook Smoak possesses a diverse skill set that includes strong organizational abilities and expertise in graphic design. These skills enhance Brook's effectiveness in customer success management, allowing for improved communication strategies with clients. Additionally, Brook is skilled in social media, which aids in fostering client relationships and enhancing overall customer experience.