Nicole Ekanayake Patel
About Nicole Ekanayake Patel
Nicole Ekanayake Patel is a Customer Success Manager II at Tilt, where she has worked since 2023. She has a background in customer success and management across various industries, including tech startups and health services, and holds degrees in International/Global Studies from Temple University and Hofstra University.
Current Role at Tilt
Nicole Ekanayake Patel serves as a Customer Success Manager II at Tilt, a tech startup focused on enhancing the employee leave process. She has been in this position since 2023, contributing to the company's mission remotely. In her role, she emphasizes building strong relationships with key decision makers, which is essential for driving customer satisfaction and success.
Previous Experience in Customer Success
Prior to her current position, Patel held several roles in customer success. She worked as a Customer Success Manager at Equiva Health from 2021 to 2022, where she focused on client relationships in New York. Before that, she was a Client Success Coordinator at St. Luke's University Health Network from 2020 to 2021. Her experience spans various industries, enhancing her expertise in customer engagement.
Management Experience at Hand & Stone
From 2016 to 2020, Patel was the Manager at Hand & Stone Massage and Facial Spa in the Greater Philadelphia Area. In this role, she managed operations and customer relations, which contributed to her understanding of service-oriented business practices. This experience further developed her skills in team management and client satisfaction.
Education and Academic Background
Patel studied International/Global Studies at Temple University, where she earned her Bachelor's degree from 2017 to 2019. Additionally, she attended Hofstra University, achieving a Bachelor of Fine Arts (BFA) in International/Global Studies from 2013 to 2015. Her educational background provides a foundation for her understanding of global perspectives in business.
Passion for Environmental Protection
Outside of her professional endeavors, Patel has a strong passion for environmental protection. This interest reflects her commitment to sustainability and social responsibility, influencing her approach to both personal and professional activities.