Abdullah Irshad
About Abdullah Irshad
Abdullah Irshad is a Technical Support Manager with a background in Electrical Engineering and Telecommunications Management. He currently works at Time Doctor, where he manages project requirements and documentation, and previously held a position at PTCL as a Customer Support Engineer.
Work at Time Doctor
Abdullah Irshad has been serving as the Technical Support Manager at Time Doctor since 2018. In this role, he is responsible for managing technical support operations, ensuring that client needs are met effectively. He coordinates and documents project meetings to facilitate communication and project tracking. Abdullah also handles project issues and risks, addressing critical issues promptly to maintain service quality.
Previous Experience at Kloud 7 LLC
Before joining Time Doctor, Abdullah worked at Kloud 7 LLC, where he specialized in Hosted VoIP communication systems and Managed IT services. His role involved liaising with clients to define project requirements and ensuring their needs were met throughout the project lifecycle. This experience contributed to his skills in managing technical support and client relations.
Background in Customer Support at PTCL
Abdullah Irshad began his career as a Customer Support Engineer at PTCL in Lahore, Pakistan, from 2013 to 2014. This position provided him with foundational experience in customer service and technical support, which he has built upon in his subsequent roles.
Education and Expertise
Abdullah holds a B.Sc in Electrical Engineering from HITEC University Taxila, where he studied from 2008 to 2012. He furthered his education with an M.Sc in Telecommunications Management from the University of Bedfordshire, completed in 2015. His academic background in Electrical, Electronic, and Communications Engineering Technology, along with Telecommunications Management, underpins his expertise in technical support and project management.
Project Management and Reporting Skills
In his current role, Abdullah manages departmental documentation and provides weekly status reports to senior management. He coordinates project meetings and ensures effective communication among team members. His ability to handle project issues and risks is essential for maintaining project timelines and quality standards.