Antonio Avila
About Antonio Avila
Antonio Avila serves as the Global Director of Customer Success & Support at Time Doctor, where he focuses on enhancing customer experience and retention. He has extensive experience in customer success roles across various companies, including OEConnection and Complion, and advocates for remote work practices.
Work at Time Doctor
Antonio Avila currently serves as the Global Director of Customer Success & Support at Time Doctor, a position he has held since 2023. In this role, he focuses on delivering exceptional customer experiences, ensuring long-term growth, and enhancing client retention. Prior to this, he worked in various capacities at Time Doctor, including as a Client Success Team Lead for North America and Latin America from 2022 to 2023, and as a Senior Client Success Manager from 2021 to 2022. His experience at Time Doctor highlights his commitment to customer success and support within the SaaS industry.
Previous Experience at OEConnection
Before joining Time Doctor, Antonio Avila worked at OEConnection (OEC) as an Associate Manager of Customer Success from 2018 to 2020. He also held the position of OEM Customer Success Manager for a period of nine months in 2018. His tenure at OEC was marked by a focus on enhancing customer satisfaction and driving successful outcomes for clients. This experience contributed to his expertise in customer success management.
Education and Expertise
Antonio Avila has a diverse educational background. He studied Business, Management, Marketing, and Related Support Services at Ohio University from 1997 to 1999. He later pursued a Bachelor of Arts in Organizational Leadership at Arizona State University from 2017 to 2019. Additionally, he has been studying Business/Managerial Economics at Cleveland State University since 2008. His educational pursuits complement his professional expertise in SaaS implementation, customer success, and data analytics.
Background in Customer Success Management
Antonio Avila has a solid background in customer success management, with experience spanning multiple organizations. He worked as a Senior Customer Success Manager at Complion from 2020 to 2021 and held a role as a Small Business Sales Consultant at AT&T from 2011 to 2016. His career reflects a strong focus on building relationships, collaborating with teams, and advocating for remote work, which aligns with current trends in workforce management.
Professional Interests and Advocacy
Antonio Avila is a lifelong learner who actively seeks to educate himself and network with professionals in various fields, including organizational leadership and technology. He has a keen interest in data analytics, product development, and delivery. Additionally, he advocates for remote and hybrid workforces, emphasizing the importance of flexibility in modern work environments. His passion for empowering teams and clients drives his commitment to achieving sustainable outcomes.