Bonnita Robertson, MBA
About Bonnita Robertson, MBA
Bonnita Robertson, MBA, is a Customer Success Manager with extensive experience in technical support and customer relations. She holds an MBA from the University of Phoenix and has worked in various roles in the technology and healthcare sectors.
Work at Timescale
Bonnita Robertson has been employed at Timescale as a Customer Success Manager since 2021. In this role, she focuses on ensuring customer satisfaction and success with Timescale's products and services. Her responsibilities include providing technical support and guidance to clients, particularly in the context of the company's offerings.
Previous Experience at K2
Prior to her current position, Bonnita Robertson worked at K2 in various roles. She served as a Customer Success Manager from 2016 to 2020, where she was responsible for managing customer relationships and ensuring their needs were met. Additionally, she held the position of Customer Account Manager for nine months in 2015, and worked as a Technical Support Consultant from 2007 to 2008.
Education and Expertise
Bonnita Robertson holds a Master of Business Administration (MBA) from the University of Phoenix, which she completed from 2008 to 2010. She also earned a Master's degree in Clinical Rehabilitation Counseling from Texas Tech University Health Sciences Center, studying from 2013 to 2018. Additionally, she has a Bachelor's degree in Information Technology from the University of Phoenix, obtained between 2002 and 2007.
Background in IT and Support Roles
Bonnita Robertson has a strong background in IT and support roles. She worked as a Lead Help Desk Analyst/System Administrator at NCI Building Systems, Inc. from 1999 to 2007. Later, she served as a Programmer/Analyst at Texas Tech University Health Sciences Center from 2009 to 2013, where she provided technical support and created documentation for various programs.
Technical Support and Documentation
In her current role and previous positions, Bonnita Robertson has provided technical support specifically for the Transitional Doctor of Physical Therapy and Master of Science in Clinical Practice Management programs. She is responsible for creating Sakai-specific documentation for administrators, faculty, and staff, ensuring that users have the necessary resources to effectively utilize the platform.