Darren Mendalka
About Darren Mendalka
Darren Mendalka is a Customer Success Manager at Timescale, where he has worked since 2024. He has extensive experience in customer success and technical support roles across various companies, including the Boston Stock Exchange and InfluxData.
Work at Timescale
Darren Mendalka serves as a Customer Success Manager at Timescale, a position he has held since 2024. Based in Boston, Massachusetts, he focuses on enhancing customer success strategies and building strong relationships with clients. His role involves collaborating with cross-functional teams to identify growth opportunities and improve customer satisfaction. His expertise in time-series database solutions supports clients in addressing their specific business needs.
Previous Experience at Boston Stock Exchange
Prior to his current role, Darren worked at the Boston Stock Exchange as a Senior Production Support Analyst from 1999 to 2007. During his eight years in this position, he was responsible for ensuring the smooth operation of production systems and providing support to trading activities. This experience laid the foundation for his career in customer and technical support within the financial services sector.
Career at InfluxData
Darren Mendalka held multiple roles at InfluxData from 2018 to 2024. He started as a Senior Technical Support Engineer in San Francisco, California, where he provided technical assistance and resolved customer issues. He then transitioned to the role of Senior Customer Success Manager, focusing on customer engagement and product adoption. His three years in this capacity contributed to his expertise in customer success strategies.
Experience at Fidessa
From 2008 to 2018, Darren worked at Fidessa as a Senior Technical Support Analyst. In this role, he provided technical support and solutions to clients in the financial industry. His ten years at Fidessa equipped him with extensive knowledge of trading applications and customer support processes, further enhancing his skills in managing customer relationships.
Specialization in Customer Success
Darren specializes in leveraging time-series database solutions to meet the distinct needs of businesses. His focus on building strong customer relationships is aimed at driving product adoption and enhancing customer satisfaction. He collaborates with various teams to develop strategies that improve customer success outcomes, demonstrating his commitment to client engagement and support.