Rahat Miah
About Rahat Miah
Rahat Miah is a Customer Success Manager at Timescale, where he has worked since 2022. He has held various roles in customer relations and technology, including positions at Northland Controls, Cvent, Coreix, O.C. Tanner, and Storm Technologies.
Current Role at Timescale
Rahat Miah serves as a Customer Success Manager at Timescale, a position he has held since 2022. In this role, he focuses on enhancing customer relationships through quarterly business reviews with Tier 1 and Tier 2 clients. He plays a significant role in go-to-market strategies, specifically targeting large enterprise clients. His responsibilities include analyzing customer data to suggest new solutions or products that improve user experience.
Previous Experience in Customer Success
Before joining Timescale, Rahat Miah accumulated extensive experience in customer success and account management. He worked at Coreix as an Account Manager from 2020 to 2021, where he managed client accounts in Welwyn Garden City, England. Prior to that, he was an Account Executive at O.C. Tanner for 9 months in London, and a Business Development Representative at Cvent for 7 months in 2019. His early career included a role as an Information Technology Administrator at Northland Controls from 2017 to 2019.
Technical Background and Skills
Rahat Miah has a solid technical background, having worked as a Service Desk Analyst at Storm Technologies from 2014 to 2017. This role provided him with foundational IT skills that have been beneficial in his subsequent positions. His ability to analyze product usage and customer feedback allows him to proactively anticipate and prevent customer churn, enhancing overall customer satisfaction.
Customer Relationship Management
In his current and previous roles, Rahat Miah has demonstrated a strong focus on customer relationship management. He leads initiatives to enhance customer satisfaction and retention by analyzing customer data and feedback. His proactive approach in anticipating customer needs has been instrumental in maintaining strong client relationships across various organizations.