Rana Refat Slim
About Rana Refat Slim
Rana Refat Slim is a Senior Global Customer Success professional currently working at Timescale in France. With a diverse background in sales, marketing, and customer success, she has held various roles across multiple companies, including HubSpot and LinkedIn, and possesses a strong educational foundation in Fine/Studio Arts and Public Relations.
Work at Timescale
Rana Refat Slim currently holds the position of Senior Global Customer Success at Timescale, a role she has been in since 2023. Prior to this, she served as Head of Customer Success, Global from 2022 to 2023 and as Team Lead - Customer Success EMEA in 2022. She also worked as an Interim Manager, Customer Success for a brief period in 2021. Her contributions to Timescale have been significant, particularly in enhancing customer success strategies and leading teams across various regions.
Previous Experience in Customer Success and Sales
Rana has extensive experience in customer success and sales roles. She worked at LinkedIn in various capacities, including Strategic Media Solutions Manager for Global Staffing and Senior Sales Development Specialist. Her tenure at HubSpot included roles as Account Manager and Senior Account Manager. Additionally, she served as an Account Executive for Talent Solutions at LinkedIn. This diverse background has equipped her with a comprehensive skill set in managing customer relationships and driving sales initiatives.
Education and Expertise
Rana Refat Slim possesses a solid educational background. She studied Fine/Studio Arts at the University For The Creative Arts Canterbury, earning a Foundation degree from 2008 to 2009. She then pursued a Bachelor's degree in Public Relations, Advertising, and Applied Communication at Southampton Solent University from 2009 to 2012. Her academic training in both creative arts and communication complements her professional experience in customer success and sales.
Background and Location
Rana is based in Villeurbanne, Auvergne-Rhône-Alpes, France. She has adapted to various work environments, including remote and in-office settings, demonstrating her versatility in different operational contexts. Her international experience includes working in countries such as Ireland and the United Arab Emirates, contributing to her global perspective in customer success.
Philosophical Understanding
Rana has a deep understanding of Japanese philosophy, particularly the concept of 'Zanshin'. This philosophy emphasizes maintaining focus and mindfulness, even when tasks are progressing well. This perspective informs her approach to customer success and team management, highlighting the importance of continuous attention to detail and customer needs.