Tanya Koleva
About Tanya Koleva
Tanya Koleva serves as the Customer Success Manager EMEA at Timescale, where she has worked since 2022. She has a background in psychology and UX/UI design, along with extensive experience in customer success roles across various companies in Europe and Mexico.
Work at Timescale
Tanya Koleva has served as the Customer Success Manager EMEA at Timescale since 2022. In this role, she manages a portfolio of mid to high-market segment customers, with annual recurring revenue ranging from €20,000 to €300,000. She plays a key role in developing go-to-market strategies and leads quarterly business reviews with Tier 1 and Tier 2 customers. Additionally, she proactively anticipates and prevents customer churn by analyzing product usage and customer feedback, suggesting new solutions or products to enhance user experience.
Previous Experience in Customer Success
Before joining Timescale, Tanya Koleva worked at ODILO as a Junior Customer Success Manager from 2019 to 2021 in the Madrid Area, Spain. She also held the position of Bilingual Customer Success Associate at Flywire from 2017 to 2019 in Valencia, Spain. In these roles, she focused on customer engagement and support, contributing to customer satisfaction and retention.
Education and Expertise
Tanya Koleva studied Psychology at Aberystwyth University, where she earned her Bachelor’s Degree from 2013 to 2016. She furthered her education at the University of Malta, achieving a Bachelor of Education (B.Ed.) in Psychology from 2014 to 2015. Additionally, she completed a course in UX/UI Product Design at The Bridge | Digital Talent Accelerator from 2020 to 2021, enhancing her skills in user experience design.
Experience in UX Design
Tanya Koleva has experience in UX design, having worked as a UX Designer at MentorME Connect from 2021 to 2022 for nine months in Mexico. She also served as a Customer Success Specialist at Augure from 2021 to 2022 in Madrid, Spain. These positions allowed her to combine her customer success expertise with design principles to improve user engagement and satisfaction.