Benjamin Peal
About Benjamin Peal
Benjamin Peal is a Technical Support Engineer with extensive experience in enterprise environments, currently working at Tines in Boston, Massachusetts. He has held various technical roles, including positions at Sun Microsystems, Violin Memory, and Zerto, where he focused on high-availability storage systems and client relationship management.
Work at Tines
Currently, Benjamin Peal serves as a Technical Support Engineer at Tines, a role he has held since 2022. His responsibilities include providing technical support to clients and resolving critical issues effectively. He focuses on building relationships with enterprise clients, ensuring their needs are met in a timely manner. His experience in enterprise environments allows him to navigate complex challenges and deliver solutions that enhance client satisfaction.
Previous Experience in Technical Support
Before joining Tines, Benjamin Peal accumulated extensive experience in technical support roles. He worked at Violin Memory as a Technical Support Engineer from 2011 to 2014, where he specialized in high-availability storage systems. He also held a Technical Support Engineer position at Sun Microsystems from 2007 to 2009. His background in these roles has equipped him with the skills necessary to address critical issues in enterprise environments.
Experience in System Administration
Benjamin Peal has experience as a System Administrator at Network Engineering GmbH from 2014 to 2016. In this role, he managed system operations and ensured the stability of IT infrastructure. His work in system administration complements his technical support expertise, enabling him to understand the broader context of enterprise environments.
Role as Site Reliability Engineer
From 2021 to 2022, Benjamin Peal worked as a Site Reliability Engineer at Cohesity. In this position, he focused on maintaining system reliability and performance. His experience in site reliability further enhances his ability to prevent downtime and ensure the smooth operation of enterprise-scale environments.
Background in Disaster Recovery
Benjamin Peal served as Master of Disaster at Zerto from 2017 to 2021. In this role, he specialized in disaster recovery solutions, helping organizations prepare for and respond to critical incidents. His emphasis on vigilance and preparation in enterprise settings reflects his commitment to minimizing downtime and maintaining operational continuity.