Ian Ronan
About Ian Ronan
Ian Ronan is a Senior Customer Success Engineer at Tines, where he has worked since 2023. He holds a Higher Diploma in Software Development and a BSc in Music from the University of Limerick.
Work at Tines
Ian Ronan currently holds the position of Senior Customer Success Engineer at Tines, a role he has occupied since 2023. His responsibilities include ensuring customer satisfaction and facilitating the successful implementation of Tines' solutions. Prior to this role, he served as a Customer Success Engineer II for 7 months and as a Customer Success Engineer for 2 years. His experience at Tines has contributed to his expertise in customer success strategies and technical support.
Education and Expertise
Ian Ronan studied at the University of Limerick, where he earned a Higher Diploma in Software Development from 2015 to 2016. He also obtained a Bachelor of Science in Music, focusing on Media and Performance Technology, from 2011 to 2015. This educational background has equipped him with a strong foundation in software development and technical skills relevant to his career in customer success engineering.
Previous Experience at Poppulo
Before joining Tines, Ian Ronan worked at Poppulo in various roles. He served as a Technical Services Developer from 2018 to 2021, contributing to the development of technical solutions. He also held the position of Integration Solutions Engineer for 4 months in 2021 and worked as a Technical Services Analyst for 7 months in 2018. His tenure at Poppulo provided him with significant experience in technical services and customer support.
Teaching Experience at University of Limerick
Ian Ronan worked as a Teaching Assistant at the University of Limerick for 2 months in 2016. In this role, he supported faculty members in delivering course content and assisting students. This experience contributed to his communication and instructional skills, which are valuable in his current customer success role.