Jerome Lansang
About Jerome Lansang
Jerome Lansang is a Customer Success Manager at Tines, where he has worked since 2022. He has a diverse background in customer relations and project leadership, with previous roles at Malwarebytes and Safeway.
Work at Tines
Jerome Lansang has served as a Customer Success Manager at Tines since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. His responsibilities include managing customer relationships and resolving service support escalations, leveraging his extensive experience in customer relations.
Previous Experience at Malwarebytes
Before joining Tines, Jerome worked at Malwarebytes for a total of four years in various roles. He began as a Customer Success Technical Engineer (B2B) from 2017 to 2019, followed by a position as Implementation Specialist from 2019 to 2020. He then transitioned to the role of Customer Success Manager (Enterprise) from 2020 to 2022, where he managed enterprise-level customer accounts and support.
Educational Background
Jerome Lansang has a diverse educational background. He studied Web & Application Development at Coding Dojo, earning a Certificate of Completion in 2017. He also obtained a Pharmacy Technician Certificate from Everest College in 2012. Additionally, he attended College of San Mateo from 2007 to 2011 and completed his high school education at Aragon High School, graduating in 2007.
Career at Safeway
Jerome held multiple positions at Safeway from 2012 to 2017. He started as a Pharmacy Technician and later became a Specialty Pharmacy Care Project Manager. Additionally, he worked as an IT Specialist, where he contributed to technical support and project management within the organization.
Technical Skills and Expertise
Jerome possesses a strong ability to build and maintain customer relationships through technical support. His experience includes resolving service support escalations and managing priorities in customer relations. His background in project leadership and logistical support further enhances his capability to provide effective customer success management.