Paula Mc Donnell
About Paula Mc Donnell
Paula Mc Donnell is a Technical Account Manager at Tines, where she specializes in automating complex workflows and enhancing customer experiences. With a background in Information Technology and extensive experience in various roles, she has contributed to improving operational efficiency for multiple organizations.
Work at Tines
Paula Mc Donnell has been employed at Tines as a Technical Account Manager since 2022. In her role, she assists customers in automating workflows, with an average of 20 workflows automated in their first year of using Tines software. She specializes in automating complex workflows tailored to the specific needs of businesses. Her contributions include streamlining processes such as employee onboarding through the implementation of chatbots.
Previous Experience
Before joining Tines, Paula Mc Donnell held various positions in the technology and software sectors. She worked at Exchequer Software Ireland as a Client Relationship Manager from 2009 to 2013 and served as an Implementation and Training Consultant from 2006 to 2009. Her experience also includes roles at Accenture, IBM, and Bullhorn, where she focused on customer success, project management, and technical support services.
Education and Expertise
Paula Mc Donnell studied at Convent Of Mercy Secondary School in Roscommon town, achieving her high school diploma from 1992 to 1998. She then attended Galway-Mayo Institute of Technology, where she earned a BSc in Information Technology for Business from 1998 to 2002. Additionally, she obtained a Higher Diploma in Information Technology in Education from Trinity College Dublin in 2005. Her educational background supports her expertise in building SOAR capabilities, including EDR, phishing response, and vulnerability management.
Career Development
Paula Mc Donnell's career spans over two decades, beginning with her role at Accenture as CFM Tools Support and Deployment from 2003 to 2005. She has since progressed through various positions, including Technical Support Services Account Manager at IBM and Implementation and Support Manager at TempBuddy. Her experience in customer success and project management at Bullhorn further solidified her skills in managing client relationships and delivering effective solutions.