Ruairí Galavan
About Ruairí Galavan
Ruairí Galavan is the Director of User Engagement at Tines, where he focuses on creating scalable user experiences that enhance product engagement. He has a diverse background in user engagement and product education, having previously held key roles at Intercom and Aviva.
Current Role at Tines
Ruairí Galavan serves as the Director of User Engagement at Tines, a position he has held since 2022. In this role, he focuses on enhancing user experiences and product engagement. His approach emphasizes building scalable solutions that foster user interaction. Galavan's experience in user engagement and product education informs his strategies at Tines, where he aims to create impactful user experiences.
Previous Experience at Intercom
Galavan has extensive experience at Intercom, where he worked from 2014 to 2022. He held several roles, including Senior Product Education Producer, Manager of Product Education, Senior Manager of Customer Engagement, and Director of Customer Engagement. During his tenure, he contributed to scaling the organization from a small team of 15 to over 1,000 employees. His work focused on customer engagement and product education, enhancing user interaction with the platform.
Educational Background
Ruairí Galavan holds a Master’s degree in Human Centred Systems from City, University of London, which he completed from 2006 to 2008. He also studied at Dún Laoghaire Institute of Art, Design and Technology, where he earned a degree in Psychology Applied to Information Technology from 2001 to 2005. His educational background in human-computer interaction and psychology supports his focus on user engagement and experience design.
Early Career and Skills
Galavan began his career in user experience design as an assistant at Frontend in 2005. He also worked in application testing at Aviva for one year. His early experiences laid the foundation for his later roles in product education and customer engagement. He prefers using simple tools like Google Docs and Sheets to streamline his work processes, reflecting his philosophy of maintaining focus by avoiding unnecessary complexity.
Mentoring and Personal Interests
Ruairí Galavan enjoys mentoring and building teams, finding fulfillment in helping others succeed in their roles. He actively balances his action-oriented nature with thoughtful solution development. Additionally, he has a personal interest in learning about and contributing to solutions for climate and biodiversity crises, demonstrating his commitment to making a positive impact beyond his professional responsibilities.