Vicki Sorensen
About Vicki Sorensen
Vicki Sorensen serves as the Global Head of Customer Success at Tines, bringing over 25 years of experience in customer success, sales, and services delivery in enterprise applications. Her career includes significant roles at companies such as Salesforce, Pitney Bowes, and SAP, where she has developed expertise in CRM, ERP, and Contract Management.
Current Role at Tines
Vicki Sorensen serves as the Global Head of Customer Success at Tines, a position she has held since 2023. In this role, she is responsible for overseeing customer success initiatives and strategies, ensuring that clients receive optimal value from Tines' offerings. Her leadership is focused on enhancing customer satisfaction and fostering long-term relationships.
Previous Experience at Salesforce
Before joining Tines, Vicki Sorensen worked at Salesforce for seven years, from 2016 to 2023. During her tenure, she held multiple roles, including Director of Customer Success Portfolio Leader and Director of ProServices Engagement Manager. Her experience at Salesforce contributed to her expertise in customer success and services delivery within the enterprise applications sector.
Professional Background
Vicki Sorensen has over 25 years of experience in customer success, sales, and services delivery of enterprise applications. Her career includes positions at notable companies such as Manugistics, Pitney Bowes, BMC Software, and SAP. This extensive background has equipped her with specific domain expertise in CRM, ERP, and Contract Management.
Education and Expertise
Vicki Sorensen earned a Bachelor of Science (B.S.) degree in Business Administration and Management, with a focus on Transportation & Logistics, from the University of Maryland. Her educational background complements her professional experience, enabling her to effectively foster executive relationships and bridge the gap between business and IT stakeholders.
Achievements in Customer Success
Throughout her career, Vicki Sorensen has consistently met or exceeded customer expectations. Her ability to lead customer success initiatives and manage client relationships has been a hallmark of her professional journey. She has developed a reputation for delivering results and enhancing customer satisfaction across various organizations.