Derek Tsang
About Derek Tsang
Derek Tsang is a Specialist in Brand Services at Tinuiti, where he has worked since 2022, focusing on strategies to enhance clients' Amazon businesses. He has over two years of experience in customer success within the SaaS and E-commerce sectors and has previously held roles at Ideoclick, Inc. and Marchex.
Work at Tinuiti
Derek Tsang serves as a Specialist in Brand Services at Tinuiti, a position he has held since 2022. Based in Seattle, Washington, he focuses on developing and executing strategies to enhance clients' Amazon businesses. His role involves collaboration with various internal teams, including Product Development and Marketplace Advertising. Tsang is responsible for managing and nurturing relationships with Amazon partners, ensuring that client needs are met and strategies are effectively implemented.
Previous Experience
Prior to his current role at Tinuiti, Derek Tsang worked at Ideoclick, Inc. as a Client Success Specialist from 2021 to 2022. In this position, he contributed to client satisfaction and success within the e-commerce landscape. Before Ideoclick, he was an Account Coordinator at Marchex from 2020 to 2021, where he supported account management efforts. Tsang also gained experience as a LEADS Program Intern at UBS in 2017, which provided him with insights into the financial services industry.
Education and Expertise
Derek Tsang earned a Bachelor’s Degree in Business Administration with a focus on Management Information Systems from Western Washington University, completing his studies from 2015 to 2019. His educational background equips him with a solid foundation in business principles and technology, which he applies in his professional roles. Tsang has over two years of experience in customer success, specifically within the SaaS and E-commerce sectors, where he has developed expertise in marketplace retail strategies.
Skills and Responsibilities
In his role at Tinuiti, Derek Tsang oversees comprehensive marketplace retail strategies, which include demand forecasting and catalog management. He effectively communicates insights to stakeholders on client teams, ensuring alignment and understanding of strategies and goals. His ability to collaborate with internal teams and manage client relationships is critical to driving success for clients in the competitive Amazon marketplace.