Tammy O'brien
About Tammy O'brien
Tammy O'Brien is the Director of Customer Success at tiptap in Burlington, Ontario, Canada, a position she has held since 2020. She has extensive experience in customer service and operations management, having worked at K2 Sports and Cervélo Cycles in various roles over a span of more than two decades.
Work at Tiptap
Tammy O'Brien has served as the Director of Customer Success at Tiptap since 2020. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her leadership contributes to the overall customer experience and retention strategies within the company. Tiptap is located in Burlington, Ontario, Canada.
Previous Experience at K2 Sports
Tammy O'Brien has extensive experience at K2 Sports, where she held multiple roles over a span of 13 years. She began as a Customer Service Representative from 1998 to 2000, progressed to Assistant Customer Service Manager from 2000 to 2002, and then served as Customer Service Manager from 2002 to 2013. She also acted as Operations Manager from 2010 to 2013. Her diverse roles at K2 Sports provided her with a solid foundation in customer service and operations.
Experience at Cervélo Cycles
At Cervélo Cycles, Tammy O'Brien worked as Customer Service Manager from 2014 to 2018 and later as Global Customer Service Manager from 2018 to 2020. During her tenure, she was responsible for managing customer service operations and enhancing the global customer experience. Her work at Cervélo Cycles further developed her expertise in customer relations and service management.
Education and Expertise
While specific educational details are not provided, Tammy O'Brien's extensive career in customer service and operations management indicates a strong background in these areas. Her progression through various roles in notable companies showcases her expertise in customer success strategies and operational efficiency.