Michael Didier
About Michael Didier
Michael Didier serves as the Lead Concierge at Titan Security Group, where he has worked since 2019. He has extensive experience in security management and customer service, having held various roles at the Art Institute of Chicago and other organizations.
Current Role as Lead Concierge
Michael Didier currently serves as the Lead Concierge at Titan Security Group, a position he has held since 2019. In this role, he manages a team of concierge professionals, applying his skills in customer service and team leadership. His responsibilities include ensuring high-quality service delivery and maintaining a secure environment for residents and guests.
Previous Experience at Titan Security Group
Before his current position, Michael worked at Titan Security Group as a Concierge for six months in 2018. This role provided him with foundational experience in customer service within the security industry, contributing to his professional development and understanding of client needs.
Security Management Background
Michael has a robust background in security management, having worked at Securitas Security Services USA, Inc. He served as a Security Manager at The Art Institute of Chicago from 2016 to 2018, following a six-year tenure as a Security Officer at the same institution. This experience equipped him with extensive knowledge in security protocols and team management.
Educational Qualifications
Michael studied Ad Design and Illustration at the College of DuPage, where he earned a certificate from 2006 to 2009. He also attended the Illinois Media School, achieving a certificate in Radio and Television from 2009 to 2010. His educational background supports his diverse skill set in both creative and technical fields.
Diverse Work History
Michael has held various positions across different industries, including retail and customer service. His roles have included Soft Lines Supervisor at Jo-Ann Stores, Inc., Customer Service Coordinator at TJX, and Assistant Manager at Lindt & Sprungli. This diverse work history has contributed to his comprehensive understanding of customer relations and operational management.