Bobi Andika Putra
About Bobi Andika Putra
Bobi Andika Putra is a Customer Experience Lead with a background in education consulting and content moderation. He has worked at various organizations in Indonesia, including Ruangguru.com and Titipku, where he has contributed to process improvements and team performance enhancements.
Work at Titipku
Bobi Andika Putra has been serving as the Customer Experience Lead at Titipku since 2021. In this role, he focuses on enhancing customer interactions and satisfaction. He has played a pivotal role in resolving complex client cases by collaborating with various departments. His responsibilities include implementing process improvements that enhance customer service efficiency and effectiveness.
Previous Experience at Ruangguru.com
Before joining Titipku, Bobi worked at Ruangguru.com as an Outbound Education Consultant from 2019 to 2020. During his time in this role, he was involved in telesales, providing educational solutions to clients in Yogyakarta Province, Indonesia. His experience in this position contributed to his skills in customer engagement and sales.
Experience at Bigo
Bobi Andika Putra worked at BIGO as a Content Monitoring Moderator from 2020 to 2021 for seven months. In this role, he was responsible for overseeing content to ensure compliance with community guidelines. His experience at BIGO added to his expertise in content management and moderation.
Education and Expertise
Bobi studied at Universitas Ahmad Dahlan, where he earned a Bachelor's degree in Sastra Inggris from 2014 to 2018. His education provided him with a strong foundation in English literature and language, which supports his current role in customer experience management. Additionally, he developed a coaching program that significantly improved team performance and goal achievement.
Early Career at Universitas Ahmad Dahlan
Bobi Andika Putra began his career at Universitas Ahmad Dahlan, where he worked as a Student Employment from 2018 to 2019 for five months. This early experience contributed to his professional development and understanding of the educational sector.