Eduardo Lerma Tamayo
About Eduardo Lerma Tamayo
Eduardo Lerma Tamayo is a Customer Support Specialist currently employed at Toggl Track since 2020. He has a background in technical support and quality assurance, with previous roles at Telvista Inc., Hill-Rom, and 3D Robotics, and holds a Bachelor of Business Administration from Universidad virtual del Estado de Guanajuato.
Work at Toggl
Eduardo Lerma Tamayo has been employed at Toggl Track as a Customer Support Specialist since 2020. In this role, he provides assistance and support to users of Toggl's time tracking software. His responsibilities include addressing customer inquiries, troubleshooting issues, and ensuring a positive user experience. Eduardo's tenure at Toggl Track reflects his commitment to customer service and technical support.
Previous Experience in Technical Support
Before joining Toggl Track, Eduardo Lerma Tamayo gained extensive experience in technical support roles. He worked at Telvista Inc. as a Technical Support Representative from 2013 to 2014 and again from 2014 to 2015. Additionally, he served as a Technical Support representative at 3D Robotics for unmanned aerial vehicles from 2015 to 2016. His experience in these positions contributed to his skills in customer support and technical problem-solving.
Quality Assurance Role at Hill-Rom
Eduardo worked at Hill-Rom as a Specialist in Quality Assurance from 2017 to 2020. In this position, he focused on ensuring the quality and compliance of products and services. His role involved monitoring processes and implementing quality control measures, which enhanced his expertise in quality assurance within the healthcare industry.
Education and Expertise
Eduardo Lerma Tamayo studied at Universidad Autónoma de Baja California, where he earned a degree in Computer and Information Sciences and Support Services from 2009 to 2013. He furthered his education at Universidad Virtual del Estado de Guanajuato, obtaining a Bachelor of Business Administration (BBA) in Finance from 2019 to 2022. His educational background equips him with a blend of technical and business skills.