Nida Rasheed
About Nida Rasheed
Nida Rasheed is a Customer Support Agent at Toggl, where she has worked since 2019. She is pursuing a Bachelor of Science in Social Sciences at Lahore University of Management Sciences and has previous experience in customer success and marketing roles.
Work at Toggl
Nida Rasheed has been employed at Toggl as a Customer Support Agent since 2019. In this role, she has contributed to enhancing customer experiences and resolving inquiries related to Toggl's services. Nida has also played a significant part in developing the Toggl Track Knowledge Base, particularly focusing on mobile applications, which aids users in navigating the platform effectively.
Previous Experience in Customer Success and Marketing
Before joining Toggl, Nida worked at Avaza from 2016 to 2019 as a Customer Success & Marketing professional. Her responsibilities included ensuring customer satisfaction and promoting the product's features to enhance user engagement. This experience provided her with a solid foundation in customer relations and marketing strategies.
Leadership Roles at AIESEC
Nida held several leadership positions within AIESEC, a global platform for young people to explore and develop their leadership potential. She served as President of AIESEC in Lahore from 2005 to 2007 and later as President of AIESEC in Pakistan from 2007 to 2008. Additionally, she was a Team Leader for Social Events in Lahore in 2006. These roles involved managing teams, organizing events, and fostering international collaboration among youth.
Education and Expertise
Nida Rasheed is pursuing a Bachelor of Science in Social Sciences at Lahore University of Management Sciences, a program she has been engaged in since 2002. Her academic background equips her with knowledge in social dynamics and human behavior, which complements her professional roles in customer support and leadership.