Neil Hampshire
About Neil Hampshire
Neil Hampshire serves as the IT Lead for the Service Desk at Tolko Industries, where he promotes customer service concepts to enhance user experience. With a diverse background in IT across various industries, he advocates for digital transformation and fosters an empathetic work environment.
Work at Tolko
Neil Hampshire has served as the IT Lead for the Service Desk at Tolko Industries since 2015. In this role, he focuses on enhancing user experience through the application of customer service concepts. His leadership promotes an open and empathetic workplace culture, aiming to transform team members into high performers. Tolko Industries, located in Vernon, British Columbia, is known for its commitment to innovation and sustainability in the forestry sector.
Previous Experience
Prior to his current position, Neil Hampshire worked at McKesson as a Remote Systems Administrator II from 2011 to 2013 in Richmond, British Columbia. He also held the role of Technical Support Specialist at Squirrel Systems from 2009 to 2011 in Burnaby, British Columbia. His earlier experience includes serving as Information Technology Manager at Hardware Associates Limited from 2003 to 2008 in Petworth, West Sussex. This diverse background spans various industries, including healthcare and hospitality.
Education and Expertise
Neil Hampshire is recognized as a modern workplace evangelist, advocating for digital transformation within organizations. He emphasizes the importance of applying customer service principles to improve user experiences. His expertise encompasses a wide range of IT practices, with a focus on enhancing customer support teams through innovative strategies and empathetic leadership.
Background
Neil Hampshire has built a diverse career in information technology, with experience across multiple sectors, including hospitality, healthcare, and manufacturing. His career began in the early 2000s and has evolved through various roles that highlight his adaptability and commitment to improving IT services. His work experiences have equipped him with a broad understanding of the challenges and opportunities within different industries.
Advocacy for Digital Transformation
Neil Hampshire actively advocates for digital transformation in the workplace. He believes in embracing change to enhance the effectiveness of customer support teams. His approach focuses on fostering an environment that encourages creativity and open communication, which he considers essential for driving performance and innovation within organizations.