Eric Wert
About Eric Wert
Eric Wert serves as the Director of Customer Operations & Support at Tomorrow.io, where he has worked since 2022. He has a background in English Language and Literature, as well as Computer Science, and has held various customer support roles in companies such as Invoca, Citrix, and LogMeIn.
Work at Tomorrow.io
Eric Wert serves as the Director of Customer Operations & Support at Tomorrow.io, a position he has held since 2022. In this role, he focuses on enhancing customer experience and operational efficiency. His responsibilities include overseeing customer support initiatives and implementing strategies to improve service delivery. Wert's leadership aims to address customer needs effectively while fostering a supportive environment for his team.
Previous Experience in Customer Support
Before joining Tomorrow.io, Eric Wert held various positions in customer support. He worked at Invoca as the Director of Customer Support from 2018 to 2022, where he managed support operations and team performance. Prior to that, he was employed at LogMeIn as the Manager of Inbound Customer Care from 2012 to 2017. His career also includes roles at Citrix, where he served as Team Lead for Customer Care and Global Customer Support Coordinator.
Education and Expertise
Eric Wert studied at Santa Barbara City College, earning an Associate of Arts (A.A.) in English Language and Literature/Letters from 2004 to 2006. He continued his education at UC Santa Barbara, where he obtained a Bachelor of Arts (B.A.) in English Language and Literature/Letters from 2006 to 2008. Additionally, he pursued studies in Computer Science at UC Santa Barbara, enhancing his technical expertise.
Focus on Process Improvement
Eric Wert has a strong focus on improving processes and tools within customer support operations. He actively seeks new ways to analyze existing data to uncover insights that can lead to better problem-solving strategies. His approach aims to address larger issues in customer service, ensuring that the support team is equipped to handle future challenges effectively.
Passion for Career Development
Eric Wert is passionate about facilitating career development conversations with employees. He emphasizes the importance of enhancing growth opportunities within his team. By engaging in meaningful discussions about career paths, he aims to support individual development and foster a culture of continuous improvement in the workplace.